I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE
Often, when you order multiple items we utilize different distribution channels. As such, many times each item
I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?
Kindly check your SPAM folder to see if your confirmation email was sent there.
WHAT’S YOUR REFUND/EXCHANGE POLICY?
You will get a refund only if the item is broken or damaged.
Please Note: Although many of our items
Exchanges are a little more difficult since we order close to exact quantities of what we need. We usually order a few extras, but they go fast. If you need an exchange, email us and we’ll see what we can do.
Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.
** If you have a question about your return/exchange, simply contact us at firstname.lastname@example.org and one of our highly skilled support staff will assist you.
WHAT’S YOUR SHIPPING POLICY?
All products will be processed within 1-2 business days of purchase. . Please allow 3-4 weeks for special promotional items as they are often in high demand and we may need to order from our exclusive warehouses in China.
Cost of shipping is mostly FREE but will sometimes varies depending on size, weight and quantity of order. Our standard shipping rate to
DO YOUR PRODUCTS COME WITH A WARRANTY?
It depends on the